At Loywis Fashion Jewellery, we take utmost care in crafting and inspecting each piece before dispatch. However, in rare cases of defects or damage during transit, we offer a transparent 7-Day Replacement & Refund Policy.
✅ Eligible for Return / Replacement
We gladly accept returns and replacements if the item received is:
- Defective or has manufacturing flaws
- Broken or damaged in transit
- Wrong item sent (different from what you ordered)
- Missing accessories or empty box on arrival
To initiate a return, please contact us within 7 days of delivery via WhatsApp: +91 99244 99030 or email loywisfashion@gmail.com.
🚫 Non-Returnable Items (Hygiene Reasons)
Due to hygiene and personal-care reasons, the following items are non-returnable and non-exchangeable:
- Nose Pins / Naths
- Toe Rings
- Anklets & Payals (worn close to skin)
- Earrings & Earcuffs (post pierce contact)
- Customised or personalised jewellery
🎥 Mandatory Unboxing Video Policy
To process any claim for broken / damaged product, missing quantity, or empty box, you must share a full-length original unboxing video — from the sealed parcel to the product being taken out.
⚠️ Edited, paused, or re-recorded videos will make the claim ineligible. Please record in a single take.
If your parcel appears tampered or damaged on arrival, please record a 360° video (front, back, sides) of the package before opening and contact us within 24 hours.
📅 Return Timeline & Instructions
- Report the issue within 7 days of delivery via WhatsApp or email with photos + unboxing video.
- Once our QC team approves the claim, you'll receive return shipping instructions.
- Ship the item back within 3 business days of approval.
- Product must be in original condition with all packaging, tags, gift box, and accessories.
- Self-shipment only via Speed Post / Blue Dart / DTDC. Pickup service is currently not available.
📍 Return Shipping Address
LOYWIS Fashion Jewellery
Returns Department, Surat, Gujarat, India
📞 +91 99244 99030
✉️ loywisfashion@gmail.com
(Full address will be shared once your return request is approved.)
💰 Refunds & Credit Notes
Once we receive and inspect your returned item, the refund/replacement is processed within 3–5 business days.
- Online payments (UPI, Card, Net Banking): refunded directly to the original payment method within 5–7 business days
- COD orders: refunded via UPI transfer to your provided bank account OR as a Loywis Gift Voucher (with 5% extra credit) — your choice
- Shipping and handling charges are non-refundable
- For damaged-on-arrival cases, we reimburse up to ₹50 return courier charges (with receipt)
❌ Not Eligible for Return / Replacement
- Products returned without original packaging, gift box, or tags
- Washed, altered, or used jewellery
- Size, weight, or colour variation, or personal preference ("doesn't suit me")
- Slight colour variation due to monitor calibration is normal — not eligible
- Products with tampered, missing, or unreadable serial number/QR tag
- Return requests made after 7 days from delivery
🚫 Order Cancellation
Before Dispatch
You may cancel your order anytime before dispatch by WhatsApp or phone. Full refund will be issued within 3–5 business days. Same-day dispatched orders (placed before 2 PM) usually leave our warehouse the same evening — cancellation may not be possible after 6 PM on the order day.
After Dispatch
Once shipped, cancellation is not possible. However, if the product received is defective, damaged, or wrong, a free replacement will be processed as per our 7-Day Policy above.
✅ Quick Summary
| Case | Eligibility | Required Proof |
|---|---|---|
| Broken / Damaged Item | ✅ Yes | Full unboxing video |
| Wrong Product Sent | ✅ Yes | Photo + Unboxing video |
| Missing Item / Empty Box | ✅ Yes | Full video (sealed to open) |
| Manufacturing Defect | ✅ Yes | Photo + Description |
| Size / Weight / Colour Variation | ❌ No | — |
| Personal Preference | ❌ No | — |
| Hygiene Items (Nose Pin, Toe Ring, Anklet, Earring) | ❌ No | — |
| Used / Worn / Altered Item | ❌ No | — |
📞 Need to Initiate a Return?
- WhatsApp: +91 99244 99030 (fastest, avg reply 30 mins)
- Email: loywisfashion@gmail.com
- Phone: +91 99244 99030 (Mon–Sat · 10 AM – 7 PM)