At Loywis Fashion Jewellery, your privacy is our highest priority. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data. By using our website at loywis.com, you agree to the terms outlined here.
📥 Information We Collect
If you browse our site without providing personal information, we still collect non-identifiable technical data such as:
- IP address & geographic location (city/state)
- Browser type and version
- Operating system and device type
- Pages visited, time spent, and click patterns
- Referring website (if you came from a search engine or another site)
When you place an order, create an account, or contact us, we collect:
- Name, email address, phone number
- Shipping & billing address
- Payment information (processed securely via Razorpay/Shopify Payments — we never store your full card details)
- Order history and product preferences
- Any messages or feedback you send us
🎯 How We Use Your Information
- Process and fulfill your orders
- Send order confirmations, shipping updates, and delivery notifications via SMS, email, and WhatsApp
- Provide customer support and respond to your queries
- Send promotional offers, discounts, and new product alerts (only if you opt in)
- Improve our website, products, and overall customer experience
- Detect, prevent, and address fraud or unauthorized transactions
- Comply with legal requirements, tax laws, and court orders
🤝 Sharing of Information
We never sell your personal information to third parties. We may share necessary information with:
- Courier partners (Blue Dart, DTDC, Delhivery, India Post) — for order delivery
- Payment processors (Razorpay, Shopify Payments) — for secure transactions
- SMS/email service providers (Twilio, Mailchimp) — for order updates
- Analytics tools (Google Analytics, Meta Pixel) — anonymized data only
- Government authorities — only when legally required
All third-party partners are bound by strict confidentiality agreements and use your data solely for the purpose intended.
🍪 Cookies & Tracking
We use cookies — small text files stored on your device — to:
- Remember your cart, wishlist, and login session
- Personalise product recommendations
- Analyse site usage and improve performance
- Show you relevant ads on Facebook, Instagram, and Google
You can disable cookies in your browser settings, but some features (cart, checkout, login) may not work properly. We respect "Do Not Track" browser signals where technically feasible.
🔗 Third-Party Links
Our website contains links to external sites (Instagram, payment gateways, courier tracking). This Privacy Policy does not apply to those sites — please review their own privacy policies before sharing information.
🛡️ Data Security
We take data protection seriously and implement industry-standard security measures:
- SSL/HTTPS encryption on every page (your data is encrypted during transmission)
- Hashed and encrypted storage of sensitive data
- PCI-DSS compliant payment processing via Shopify & Razorpay
- Restricted access — only authorized staff can view customer data
- Regular security audits and penetration testing
- Hosted on enterprise-grade data centres (Shopify Cloud) with 24/7 monitoring
Despite these measures, no system is 100% secure. If you believe your account has been compromised, please contact us immediately at loywisfashion@gmail.com.
📨 Marketing Communications & Opt-Out
If you no longer wish to receive promotional emails, SMS, or WhatsApp messages from us, you can:
- Click the "Unsubscribe" link at the bottom of any email
- Reply STOP to any SMS/WhatsApp marketing message
- Email loywisfashion@gmail.com with subject "Unsubscribe"
Transactional messages (order confirmations, shipping updates, delivery notifications) cannot be opted out of as they are essential for order fulfilment.
👶 Children's Privacy
Loywis Fashion Jewellery is intended for users aged 18 years or older. We do not knowingly collect personal information from children under 18. If we discover that we have inadvertently collected data from a minor, we will delete it immediately.
🌍 Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or outdated information
- Delete your account and personal data (subject to legal retention requirements)
- Object to certain types of data processing
- Data portability — request a copy of your data in machine-readable format
- Withdraw consent for marketing communications at any time
To exercise any of these rights, email us at loywisfashion@gmail.com. We will respond within 30 days.
📝 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically.
📞 Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or how we handle your data, please reach out:
- Email: loywisfashion@gmail.com
- WhatsApp: +91 99244 99030
- Phone: +91 99244 99030 (Mon–Sat · 10 AM – 7 PM)